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Frequently Asked Questions
About Claya
Upgrade Your Daily Routine With Quality Products From Trusted Local & Global Brands. We Believe in the Value of Simplicity, and Presenting the Best of What’s New and Classic. Free Returns. Fast Aus-Wide Delivery. Easy Online Checkout.
Shop what's new coveted and classic from local makers and global artisans. We also Provide you with an easy, gift giving experience, you can choose to shop our single items, shop our curated Claya Gift Boxes, or for your own unique and personal gift purchase, you can ‘create your own’ gift box.
Everyone loves to celebrate but it’s sometimes hard to think of what to give.
Claya is here to help with the ease of a curated gift box and the convenience of it being sent directly to their home or to your own. Sometimes you can’t always be there for that special someone but you can let them know you were thinking of them. We have a selection of gift boxes for all different occasions and milestones.
Our gift boxes are packed to perfection including carefully sourced, unique and luxurious items.
Claya is a lifestyle store and concept space that curates beautiful, high-quality, and unique pieces from local brands and global artisans. From timeless homewares and accessories to thoughtful gift boxes, each item is chosen with care, blending effortless style, refined design, and lasting quality
Yamba, NSW Australia.
Ordering
You can add as many Gift Boxes to your order as you like. Simply build each one out at a time.
Due to the nature of our products some products will be unable to be returned or exchanged. Please contact hello@claya.com.au via email within 72 hours of receiving your parcel. Refunds and store credits will be issued at the discretion of Claya. If the item is available to be returned, we recommend you using a tracked service to return your items.
For more details see our “Refund Policy” HERE
If you don’t like an item in one of our curated Gift Boxes you can create your own by selecting the Create Your Own Gift Box option.
We work directly with you to coordinate and create a memorable gift for a valued employee or gifts on a small or large scale. A personalised service to elevate your relationships.
Get in touch HERE or email us at hello@claya.com.au
Shipping
Depending on whether you entered your mobile number or email, you will receive a Shipping Confirmation text/email when your parcel has been shipped. You can track your order at this time with the tracking number provided in the email.
Yes. We are an e-commerce store. Single items will be wrapped in our custom designed tissue and eco friendly compost mailer bags. Shipping is calculated at checkout based on weight.
The simplest way is for you to create them as seperate orders, with seperate mailing addresses. OR we can send them all to your home and you can give them to your recipients.
Your order will be packed and shipped within 1-3 business days of purchasing.
You will receive a tracking number provided in the shipping confirmation email.
Currently not as this time. However, we can provide you a shipping quote if you would like your order shipped internationally.