FAQ

What is claya? 

A gift boutique housing a unique selection of items/brands. Specialising in simple, convenient, yet perfectly styled, luxurious gift boxes. We set the standard for on point on-trend gifting.

A gift box that's worth giving, or keeping ;)

How does it work?

Providing you with an easy, gift giving experience, you can choose to shop our single items, shop our ‘created by us' gift boxes, or for your own unique and personal gift purchase, you can ‘create your own’ gift box.

Why send a gift box? 

Everyone loves to celebrate but it’s sometimes hard to think of what to give.

Claya is here to help with the ease of a curated gift box and the convenience of it being sent directly to their home or to your own. Sometimes you can’t always be there for that special someone but you can let them know you were thinking of them. We have a selection of gift boxes for all different occasions and milestones. 

Our gift boxes are packed to perfection including carefully sourced, unique and luxurious items. 

What’s so good or different about claya?

We truely love gifting. But are oh so familiar with gifts that are “it’s the thought that counts”. We wanted to create something special. Gifts that people will truely enjoy, maybe something they wouldn’t have bought for themselves. Luxurious, splurge type vibes.... 

Every item in our store has been very carefully sourced. We find those items that people go “Oh, where did you get that from?”

It’s not your average give box. Each item is amazing. Whether you are shopping for one item or a complete box you won’t be disappointed with quality. Leave that part to us, (your luxury gifting experts) and shop with ease knowing who ever the recipient, we have something truely beautiful for them. 

How do I know my gift has been sent and/or received? 

You will receive a Shipping Confirmation email when your parcel has been shipped. You can track your order at this time with the tracking number provided in the email. 

Do you ship single items? 

Yes. We are an e-commerce store. Single items will be wrapped in our custom designed tissue and eco friendly compost mailer bags. Shipping is calculated at checkout based on weight. 

What if I want to send multiple gift boxes to different addresses?  The simplest way is for you to create them as seperate orders, with seperate mailing addresses. OR We can send them all to your home and you can give them to your recipients.

What if I want to create multiple gift boxes? You can start by adding the claya gift boxes and ALL the items you would like to your cart. Leave a note for us on the shopping cart page as to which items you would like to go in which box. Alternatively, you can email us at hello@claya.com.au and we would love to help you get your order sorted!

When will my order be shipped? 

Your order will be packed and shipped within 1-2 business days of purchasing. 

How can I track my order? 

You will receive a tracking number provided in the shipping confirmation email. 

Where are you located? 

Central Coast, NSW Australia. 

Do you ship worldwide? 

Currently not as this time, due to covid-19 restrictions of international postage weight. 

What is the return policy?

Due to the nature of our products some products will be unable to be returned or exchanged. Please contact hello@claya.com.au via email within 72 hours of receiving your parcel. Refunds and store credits will be issued at the discretion of Claya. If the item is available to be returned, we recommend you using a tracked service to return your items. 

For more details see our “Refund Policy” HERE

What if I don’t like an item in a claya curated gift box? Can I change swap or change an item? 

 If you don’t like an item in one of our “created by us” gift boxes you can create your own by adding the our gift box option to your cart HERE and then, “SHOP ALL” to select the items you wish to include. 

 What corporate offers do you have? 

We work directly with you to coordinate and create a memorable gift for a valued employee or gifts on a larger scale. A personalised service to elevate your relationships. 

Get in touch HERE or Email us at hello@claya.com.au