Returns & Exchanges

We want you to be happy with your Claya purchase. If something isn't quite right, we're here to help.

30-Day Returns

We offer free returns within 30 days of purchase for eligible items.

To qualify for a change-of-mind return, items must be unused, unopened, in their original packaging and in a condition suitable for resale.

Due to the nature of our collection, some products are not eligible for change-of-mind returns, including certain beauty, skincare, personal care and hygiene products, as well as personalised or custom-made items.

Incorrect or Faulty Items

Every Claya order is carefully checked before dispatch. If you receive an incorrect, damaged or faulty item, please contact us and we'll help arrange an appropriate resolution in accordance with Australian Consumer Law.

How to Arrange a Return

Please email hello@claya.com.au with your order number and details of the item you'd like to return.

For change-of-mind returns, please contact us within 30 days of purchase so we can confirm eligibility and provide return instructions.

We recommend using a tracked postal service when returning items, as we cannot guarantee receipt of parcels lost in transit. This does not affect your rights in relation to faulty or incorrect goods.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and finalise the refund.